Privacy Policy

This Privacy Notice for Shucked Raw Bar ("we," "us," or "our"), a subsidiary of H&H Fresh Fish Co., Inc., describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

Visit our website at https://www.shuckedrawbar.com or any website of ours that links to this Privacy Notice

Request a booking or contact us through the forms on our website

Engage with us in other related ways, including the catering events we provide

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected]

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by using our table of contents below to find the section you are looking for.

What personal information do we process? When you request a booking or contact us, we process the information you enter in the form, such as your name, contact details, and the details of your event. We also record your IP address and browser information with each form submission to prevent spam and abuse.

Do we process any sensitive personal information? Some of the information may be considered "special" or "sensitive" in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not ask for sensitive personal information.

How do we process your information? We process your information to respond to your inquiries, quote, plan, and provide catering for your event, keep our website secure and free of spam, understand how our website is used (only if you allow analytics cookies), and comply with law. We process your information only when we have a valid legal reason to do so.

In what situations and with which parties do we share personal information? We share information with the service providers that run our website and email, and in the other specific situations described in this notice. We do not sell your personal information, and we do not share it for targeted advertising.

How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

How do you exercise your rights? The easiest way to exercise your rights is to email us at [email protected] We will consider and act upon any request in accordance with applicable data protection laws.

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you request a booking, express an interest in obtaining information about us or our Services, or otherwise when you contact us.

Booking request form. When you request a booking, we collect:

your first and last name

your email address

your phone number

the service you want and the foods you are interested in

the type of event location, and the event's street address, city, state, and ZIP code

the event date and its start and end time

your estimated guest count

your description of the event and your budget

how you heard about us

any comments you add

Contact form. When you send us a message through our contact form, we collect your first and last name, your email address, your phone number (if you choose to give it), your message, and how you heard about us.

Booking requests and contact messages are sent to our staff by email and kept in our admin system so that our staff can follow up with you, prepare a quote, and plan your event.

Sensitive Information. We do not ask for sensitive information. Please do not include it in the free-text fields of our forms. If you tell us about food allergies or dietary needs for your event, we use that information only to plan and serve your event.

Payment Data. No payments are made on our website, and we do not collect payment card information through it. Bookings are confirmed and invoiced by our staff after you submit a request.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information, such as your Internet Protocol (IP) address and browser and device characteristics, is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services and, if you allow analytics cookies, for our internal analytics and reporting purposes.

The information we collect includes:

Form Submission Data. When you submit our booking request form or contact form, our server stores your IP address and your browser's user agent (a short description of your browser and operating system) with your submission. We use this to prevent spam and abuse.

Log and Usage Data. Our hosting provider and our content delivery network automatically record server logs when you access the Services. These logs may include your IP address, browser type, the date and time of your request, and the pages and files requested.

Bot Protection Data. Our forms are protected by Cloudflare Turnstile, which may process your IP address and signals about your browser and device to tell people apart from automated bots.

Analytics Data. If you accept analytics cookies, Google Analytics and Microsoft Clarity collect information about how you use the website, such as the pages you visit, how long you stay, the type of device and browser you use, and (for Clarity) how you scroll, click and move through pages. Clarity masks what you type into our forms, so it does not record your name, contact details or event details. See section 4.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to respond to you, provide our catering Services, protect our website, understand how our website is used if you allow it, and comply with law.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

To respond to user inquiries and offer support. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.

To quote, plan, and provide our catering Services. We may process the information in your booking request to check availability, prepare a quote and invoice, plan the menu and staffing, and deliver and serve at your event.

To communicate with you about your booking. We may process your information to send you replies, quotes, confirmations, and other messages about the event you asked us about.

To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including preventing spam, abuse, and fraud.

To identify usage trends. If you accept analytics cookies, we may process information about how you use our website to better understand how it is being used so we can improve it.

To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We share information with the service providers that run our website and email, and in the specific situations described in this section.

We may need to share your personal information in the following situations:

Service Providers. We share information with the companies that host our website and database, deliver our files, send our email, protect our forms from bots, and, if you allow it, provide our website analytics. They process information on our behalf. See "Service providers we use" in section 4.

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Legal Obligations. We may disclose your information where we are required to do so to comply with applicable law, a court order, or other legal process, or to establish, exercise, or defend our legal rights.

Our website, database, and service providers are our own and are separate from those of our parent company, H&H Fresh Fish Co., Inc. Our website does not send your information to H&H Fresh Fish's systems.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We use a small number of strictly necessary cookies, and we use Google Analytics and Microsoft Clarity cookies only if you accept them.

We use cookies and similar technologies to keep our Services secure, protect our forms from bots, and remember your cookie choice. These are strictly necessary for the website to work and do not require your consent.

If you accept analytics cookies, we also use Google Analytics and Microsoft Clarity to understand how visitors use our website. We do not use advertising cookies, advertising pixels, or remarketing, and we do not allow third parties to use tracking technologies on our Services to show you advertising.

Specific information about the cookies we use and how you can accept or refuse analytics cookies is set out in our Cookie Notice.

Google Analytics

Google Analytics loads only after you accept analytics cookies. If you decline, or have not made a choice, it does not load and sets no cookies. Google Analytics 4 does not log or store IP addresses.

If you accept analytics cookies, we share information about your use of the website with Google Analytics to track and analyze the use of the Services. We do not use Google Analytics' advertising features or remarketing. You can withdraw your consent at any time through the cookie settings on our website. To opt out of being tracked by Google Analytics across all websites, visit https://tools.google.com/dlpage/gaoptout For more information on the privacy practices of Google, visit https://policies.google.com/privacy

Microsoft Clarity

Microsoft Clarity also loads only after you accept analytics cookies, and only on our public website. It records how visitors interact with pages (for example clicks, scrolling and mouse movement) and produces heatmaps and session replays that help us find parts of the site that are confusing or broken. Text you type into our booking request and contact forms is masked and is not recorded. We use Clarity without its advertising integrations. For more information, see the Microsoft Privacy Statement at https://privacy.microsoft.com/privacystatement

Service providers we use

The following third parties process information on our behalf when you use our Services. Google Analytics and Microsoft Clarity run only once you accept analytics cookies. Our Cookie Notice lists the specific cookies each one sets.

Heroku (Salesforce): hosts our website and records server logs, including IP addresses.

Neon: hosts the database where we keep booking requests and contact messages.

Bunny.net: our content delivery network and file storage for photos, video, and menu PDFs. It records IP addresses in its logs when it delivers files to you.

Mailgun: sends the emails that notify our staff of your booking request or message, and the replies we send you.

Cloudflare (Turnstile): security and bot protection on our forms. It may process your IP address and browser and device signals, and may set strictly necessary cookies.

Google (Google Analytics): website analytics. Consent-based.

Google (Places): address suggestions in the street address field of our booking form. As you type, our server sends the text you have typed so far to Google to find matching addresses and venues, and fetches the address you pick. The request comes from our server, so Google does not receive your IP address or cookies from it.

Microsoft (Clarity): website usage analytics, heatmaps and session replay, with form input masked. Consent-based.

Sentry (Functional Software, Inc.): error monitoring. When something breaks on our website or in our systems, it receives technical details about the error, such as the page, browser type and version, and the error message. We configure it not to collect cookies, request contents, or information that identifies you.

Our website also links to our pages on Instagram, Facebook, and Yelp. These are plain links. We do not embed content or place pixels from those services, and nothing is sent to them unless you follow a link. Their own privacy policies apply once you do.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). We keep booking requests and contact messages for as long as we need them to respond to you, quote and provide your event, and keep records of the events we have catered.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

7. DO WE COLLECT INFORMATION FROM MINORS?

In Short: Our Services are intended for adults planning events. We do not knowingly collect data from or market to children under 13 years of age.

Our Services are not directed to children. We do not knowingly collect, solicit data from, or market to children under 13 years of age, nor do we knowingly sell such personal information. Booking requests must be made by someone at least 18 years old. If we learn that personal information from a child under 13 has been collected, we will take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from a child under 13, please contact us at [email protected]

8. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or ask us to delete the information you have sent us, and you can change your cookie choices at any time, depending on your country, province, or state of residence.

Withdrawing your consent: Where we rely on your consent, such as for analytics cookies, you have the right to withdraw your consent at any time. You can change your cookie choice through the cookie settings on our website, or contact us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Marketing communications: We do not send marketing emails or text messages. We use the contact details you give us only to respond to your request and communicate with you about your event.

Information you have sent us

We do not offer public user accounts. If you would at any time like to review, change, or delete the information in a booking request or contact message you sent us, contact us using the contact information provided.

Upon your request to delete your information, we will delete it from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, keep records of events we have provided and invoiced, enforce our legal terms, and/or comply with applicable legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services, such as remembering your cookie choice.

If you have questions or comments about your privacy rights, you may email us at [email protected]

9. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

Global Privacy Control: Some browsers and extensions send a Global Privacy Control (GPC) signal to opt out of the sale or sharing of personal information for targeted advertising. We do not sell personal information or share it for targeted advertising, so there is nothing for this signal to opt you out of on our Services. Analytics cookies are set only if you accept them, whether or not your browser sends a GPC signal.

10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More information is provided below.

Categories of Personal Information We Collect

The list below shows the categories of personal information we have collected in the past twelve (12) months. It includes illustrative examples of each category. For a comprehensive inventory of all personal information we process, please refer to the section "WHAT INFORMATION DO WE COLLECT?"

A. Identifiers (such as real name, postal address, telephone number, online identifier, Internet Protocol address, and email address): YES

B. Personal information as defined in the California Customer Records statute (such as name and contact information): YES

C. Protected classification characteristics under state or federal law (such as gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data): NO

D. Commercial information (such as the services you requested or considered, your event details, and your budget): YES

E. Biometric information (such as fingerprints and voiceprints): NO

F. Internet or other similar network activity (such as your browser user agent and, if you accept analytics cookies, your interactions with our website): YES

G. Geolocation data (such as precise device location): NO

H. Audio, electronic, sensory, or similar information (such as images and audio, video, or call recordings): NO

I. Professional or employment-related information (such as business contact details, if you request an event on behalf of a company): YES

J. Education information (such as student records and directory information): NO

K. Inferences drawn from collected personal information (such as a profile of your preferences and characteristics): NO

L. Sensitive personal information: NO

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

Receiving help through our customer support channels; and

Facilitation in the delivery of our Services and to respond to your inquiries.

We keep each category of personal information only for as long as we need it for the purposes described in this Privacy Notice. See "HOW LONG DO WE KEEP YOUR INFORMATION?"

Sources of Personal Information

We collect personal information directly from you when you fill in our forms or contact us, and automatically from your browser and device when you use our website. Learn more in "WHAT INFORMATION DO WE COLLECT?"

How We Use and Share Personal Information

Learn more about how we use your personal information in the section, "HOW DO WE PROCESS YOUR INFORMATION?"

Will your information be shared with anyone else?

We may disclose your personal information to our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information in the section, "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?"

We do not sell personal information, and we do not share personal information for cross-context behavioral advertising (targeted advertising). Our website has no advertising pixels or remarketing tags, and we do not use the advertising features of Google Analytics or Microsoft Clarity. We have not sold or shared personal information in the preceding twelve (12) months. We disclose personal information to our service providers only for the business purposes described in this Privacy Notice.

Your Rights

You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:

Right to know whether or not we are processing your personal data

Right to access your personal data

Right to correct inaccuracies in your personal data

Right to request the deletion of your personal data

Right to obtain a copy of the personal data you previously shared with us

Right to non-discrimination for exercising your rights

Right to opt out of the processing of your personal data if it is used for targeted advertising (or sharing as defined under California's privacy law), the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ("profiling")

Depending upon the state where you live, you may also have the following rights:

Right to access the categories of personal data being processed (as permitted by applicable law, including the privacy law in Minnesota)

Right to obtain a list of the categories of third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in California, Delaware, and Maryland)

Right to obtain a list of specific third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in Minnesota and Oregon)

Right to obtain a list of third parties to which we have sold personal data (as permitted by applicable law, including the privacy law in Connecticut)

Right to review, understand, question, and depending on where you live, correct how personal data has been profiled (as permitted by applicable law, including the privacy law in Connecticut and Minnesota)

Right to limit use and disclosure of sensitive personal data (as permitted by applicable law, including the privacy law in California)

Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including the privacy law in Florida)

How to Exercise Your Rights

To exercise these rights, you can contact us by emailing us at [email protected], by calling us at (831) 462-3474, by using the contact form on our website, or by referring to the contact details at the bottom of this document.

Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.

Request Verification

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.

If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.

Appeals

Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at [email protected] We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.

California "Shine The Light" Law

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. We do not disclose personal information to third parties for their direct marketing purposes. If you are a California resident and would like to make such a request, please submit your request in writing to us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?"

11. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at [email protected], call us at (831) 462-3474, or contact us by post at:

Shucked Raw Bar

493 Lake Ave. STE A

Santa Cruz, CA 95062

United States

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please email us at [email protected]